Issue
Outbound reschedule order
Explanation
Calls that are rescheduled to individual agents first
then
Rescheduled calls / New calls (if no 'rescheduled to agent' calls, then presents rescheduled calls to all agents first, then New calls)
then
Priority in order (if loads of New calls / Rescheduled calls this is used to order them), this includes calls put to the 'Bottom of the List'
then
Contact name (if loads of New calls / Rescheduled calls with the same priority this is used to order them)
then
Outbound id
Article ID: 415, Created: August 22, 2011 at 11:19 AM, Modified: February 12, 2016 at 4:49 PM